1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

• Name and contact details (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Identification information (for check-in purposes)
• Preferences and special requests

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your reservations
• To communicate with you about your stay and reservations
• To provide customer service and respond to your inquiries
• To personalize your experience during your stay
• To improve our website, services, and facilities
• To send promotional offers and marketing communications (with your consent)
• To comply with legal obligations and prevent fraud

3. How We Share Your Information

We may share your personal information with:

Service Providers

We work with third-party companies to perform services on our behalf, such as payment processing, reservation management, and email delivery. These service providers have access to your personal information only to perform these tasks and are obligated to protect it.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of payment information
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccuracies in your personal information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that contain information about your interactions with our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Collect information about how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Targeting Cookies: Deliver relevant advertisements and content

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the information, including personal information, to India and process it there.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ambassador Hotel
Privacy Officer
Neduvaccattu Building, Pipeline Rd, Kowdiar, Thiruvananthapuram, Kerala 695003
Email: theambassadorstayz@gmail.com
Phone: +91 8078124288